What We Collect and Why We Hold It
When you open an account, we collect your name, email address, and mobile number. When you complete a deposit using JazzCash, Easypaisa, or Raast, we record the transaction reference, amount, and payment method used. This lets us verify your account balance, process withdrawals to the correct
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wallet, and handle any payment disputes that come up. We also collect device data — browser type, operating system, and IP address — to keep your account secure and flag unusual login activity. If you contact our support team, we retain that conversation to track your
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query through to resolution. We do not use this data to build advertising profiles or share it with marketing companies. We do not sell your personal data to third parties. Where we share data with payment processors like JazzCash, Easypaisa, or Raast, it is strictly to
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complete your transaction and record it correctly in your account history. We may also share data with regulators or law-enforcement authorities where local law requires it — we have no discretion to refuse those requests. Your data is stored on secured servers with encryption applied to
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sensitive account fields. Access to your records is limited to staff whose role requires it. We hold your data for as long as your account is active and for any period required after closure by applicable local law. Availability of this platform and how your data
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is handled both depend on local law and apply only in eligible regions where access is permitted.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.